“Developing an Exchange Backup and Recovery Strategy” (5 days)

• Data collection using specialized tools (infrastructure configuration, performance, SLA/OLA requirements).
• Aligning backup and recovery strategy with SLA.
• Generation of a test environment to simulate emergency situations.
• Conducting disaster recovery exercises for key disaster scenarios (damage to individual objects, loss of data, etc.).
• Develop recommendations for backup and recovery strategy (backup methods and schedule taking into account business requirements and infrastructure capabilities).
• Development of a disaster recovery document (service passport, step-by-step recovery instructions for each scenario).
• Working with customer documentation (taking into account the specifics of third-party backup software, instructions from backup/recovery software administrators and other documents).
• Data recovery/copying speed measurements and logging.
• The work includes the following scenarios:​
• Data recovery using backups (databases, mailboxes).
• Dial Tone database recovery and transfer.
• Recovering data in public folders (Public Folders).
• Restoring Exchange servers (transaction logs, virtual directories, lack of disk space, etc.).
• Recovering Exchange servers (mail server, Edge server).
• Restore Availability Groups (DAGs).
• Assist in testing in production environments.

“Exchange Infrastructure Survey” (duration 5 days)

• Data collection using specialized tools (configuration, logs, operational questionnaire).
• Automatic analysis of collected data for compliance with support requirements and vendor best practices.
• Analysis of the results by an engineer and additional in-depth analysis.
• Additional analysis of the performance of the systems being examined.
• Prepare and conduct an Executive presentation, detailed technical report and remediation plan with recommendations provided.
• Transfer of knowledge to customer specialists during systems inspection.