Tech support from Noventiq

Main Solutions Noventiq Go Remote Tech support from Noventiq

WHY OUR CLIENTS TRUST NOVENTIQ TECHNICAL SUPPORT?

— Easily contact our technical support engineer through various means of communication

— Flexible pricing

— Quick response to your problem: response time from 1 hour

Does Noventiq have the technical support services your business needs? The answer is obvious - yes!

Once you understand what new technologies you need to organize full-time remote work, you will have more questions. Quite possibly, you will not be able to do without the step-by-step guidance provided by Noventiq's experienced analysts.

Noventiq is here to answer all your questions and provide personalized guidance and support remotely to make your home office transition less stressful.

Technical support from Noventiq to keep your remote office up and running - is a service designed and structured in such a way, to become a continuous extension of your IT team, no matter, at what moment or where are you, we provide you with the knowledge and experience needed to provide immediate and long-term assistance, ensuring that your team is supported by subject matter experts VDI, Azure Ap proxy, WVD, MDM, О3656 и т. д.

Our staff consists of highly qualified engineers, customer support is provided in local languages, access is available 24 hours a day, 7 days a week, 12 month a year. Our team of experts undergoes continuous training to meet all our clients' needs and stay up to date with the latest technologies, products and solutions.

3 different levels of technical sopport for remote office:

Service Level	BASIC	STANDARD	PREMIUM
Support time (in local timezone)	8x5	8х5 (24x7 для инцидентов с приоритетом A)	24x7
Communication method	Phone, mail, ServiceDesk	Phone, mail, ServiceDesk	Phone, mail, ServiceDesk
Incident priority Maximum response time after opening a request	High: 2 hours Medium: 4 hours Standard: 8 hours	High: 2 hours Medium: 4 hours Standard: 8 hours	High: 1 hour Medium: 2 hours Standard: 4 hours
Incident support	Consultation by mail + remote connect	Consultation by mail + remote connect	Consultation by mail + remote connect
Support level	L1, L2	L1, L2, L3	L1, L2, L3
Consultation Basic consultations on installation, configuration and administrative issues	Yes	Yes	Yes
Allowable number of incidents during the period of service provision	Unlimited	Unlimited	Unlimited
Reporting		Quarterly	On request
Service Manager	Yes	Yes	Yes
Service coverage	Windows 8.1 / 10 OS, Azure App Proxy + SSP (Azure AD application proxy, Azure AD SSPR), WVD (Microsoft Azure), MDM (Windows 10, iOS, Android), Teams	Windows 8.1 / 10 OS, Azure App Proxy + SSP (Azure AD application proxy, Azure AD SSPR), WVD (Microsoft Azure), MDM (Windows 10, iOS, Android), Teams	Windows 8.1 / 10 OS, Azure App Proxy + SSP (Azure AD application proxy, Azure AD SSPR), WVD (Microsoft Azure), MDM (Windows 10, iOS, Android), Teams
Service delivery period	3, 6, 9, 12 months	12 months	12 months
Scope of service provided per month	30 hours of Noventiq engineer work	50 hours of Noventiq engineer work	80 hours of Noventiq engineer work
Possibility of involving manufacturer experts	No	No	2 hours per month
Cost per month (for reference, not an offer)	2 054 manats	3 194 manats	6 389 manats